The following modular based programme has been specifically designed
to provide operational managers with the necessary skills for entering
into or further improving their overall management skills. This in turn
will contribute to the enhancement and development of the operational
business practices and procedures.
The aim of this development programme is to enable the operational manager
to improve the effectiveness and efficiency of the operations, which he
or she is responsible for. This, in turn, will see the development of
their respective teams as a coherent, mutually supportive and motivated
group of people who, with the manager, will share a common vision and
purpose as to the nature of their business.
The learning objectives for each module within this programme are detailed
separately. Where possible these modules have been linked to existing
and nationally recognised standards of competence which, if required will
provide a route to give recognition for individual and organisational
professional achievement and development. Modules in this programme include:
LEADERSHIP & TEAMWORKING
This programme is designed to provide a foundation for those who are inexperienced
in, or about to assume team leadership or supervisory responsibility.
It will provide practical tips on how to become an effective team leader,
develop a harmonious and productive teams and how teams can contribute
to the overall management process.
To provide candidates with the knowledge of how to develop teams, the
skills required of a team leader and the importance of a team within
the organisational structure.
COMMUNICATION & TEAM BRIEFING
The art of getting your message across effectively is a vital part of
being a successful manager. Whether you want to make presentations with
confidence or to negotiate with ease, this programme will help candidates
to improve their communication skills. From understanding body language
to writing reports and proposals -all the key aspects of business communication
are explained clearly. Also included is practical advice on team briefing
with concise tips provided to give further vital information.
To examine and understand practical techniques used during the communication
process and define practises which best suit the candidate in their
TIME MANAGEMENT & DELEGATION
Time management and delegation are an essential element of any manager's
job. Used effectively they provide real benefits for everyone involved.
This programme will enable delegates to achieve best possible results
from each occasion of delegation, from small everyday tasks to major leadership
appointments. This programme examines every aspect of the delegation process,
from deciding and prioritising tasks to delegate and choosing the right
person for the job, to recognising and overcoming barriers and anticipating
the risks. Practical advice on how to motivate and develop staff, build
loyalty and give and receive feedback will increase the candidate's confidence
and help them become a skilled and trusted delegator.
To examine the benefits of effective time management and delegation
in achieving the business objectives, day to day tasks and improving
THE DISCIPLINARY PROCESS
The nature of a manager's role quite often creates situations where he
or she has to deal with employees who are not providing the correct levels
of performance, or their conduct is unsatisfactory to the organisation.
With ever- increasing levels of employment legislation this programme
helps the candidates through the minefield of the disciplinary process,
giving practical examples of how to deal with a range of employment issues.
Examine (or introduce) the Company Disciplinary Procedure and advise
on best practice implementation.
RECRUITMENT & SELECTION
The process of internal and external recruitment, selection and redeployment
is the start point, and, therefore crucial to the continued success factor
of any organisation. Time spent on setting a proven and robust recruitment
and selection process is time invested and will result in long-term benefits.
To provide candidates with a sound knowledge of the processes of recruiting,
selecting and redeployment of people within their role as a manager.
COUNSELLING & COACHING
The art of sound counselling and coaching techniques, if implemented and
used correctly, can be an extremely useful and productive management tool.
Through questioning and listening you can help an employee to their own
solutions of work performance problems or decisions on career development
opportunities. You can also maximise training and development opportunities
for employees during the course of everyday work through planning and
discussing work based activities with them.
To introduce counselling and coaching skills to candidates, enabling
them to productively implement these principles and techniques into
the workplace with best effect.
THE APPRAISAL PROCESS
All mangers in all organisations assess the performance of their staff.
The assessment may be informal -perhaps through day-to-day observation,
or by looking at the work produced -or it may be some form of formal assessment
system. Without some form of staff assessment managers cannot manage.
But assessment it is not just about helping the organisation achieving
its goals. Its also about helping individuals realise their potential
and attain their own goals. Think back over your own career, how would
you have felt if you were never told how you were doing, or if you had
never been asked what you wanted to achieve, or how you were getting on.
This module helps managers to set realistic and achievable goals for employees
and demonstrates ways in which performance can be assessed.
To introduce candidates to effective objective setting, how to develop
staff skills needed to perform effectively and achieve consistency and
objectivity in performance assessment.
DECISION MAKING & PLANNING
This module focuses on the planning, organisation and measurement of work.
It provides candidates with the opportunity to contribute both ideas and
practical suggestions to improve the productivity and efficiency of operations.
To introduce candidates to planning, monitoring and control of work
activities to enhance performance and to devise and implement methods
and procedures for continuous work improvements.